This Privacy Policy describes how ESD Health, LLC (“ESD Health,” “we,” “us”) collects, uses, and discloses information from visitors to esdhealthcare.com and from prospective community partners, families, and referring clinicians who contact us. Information we receive in connection with delivery of clinical occupational therapy services is governed separately by our HIPAA Notice of Privacy Practices.
1. Scope
This policy applies to information collected through this website and through email or web forms used for general inquiries, partnership outreach, referrals, and newsletter signups. It does not cover protected health information (PHI) generated during a clinical encounter — that is governed by HIPAA and our Notice of Privacy Practices.
2. Information We Collect
Information you provide
- Name, email address, phone number, organization, and role.
- Free-text messages submitted through contact, partnership, or referral forms.
- Email address if you subscribe to news updates.
Information collected automatically
- IP address, device type, browser, and referring URL.
- Pages visited and timestamps, captured by privacy-respecting analytics that do not use cross-site tracking cookies.
3. How We Use Information
- To respond to inquiries and schedule conversations.
- To process clinical referrals submitted by providers.
- To send newsletter updates you have requested.
- To improve site usability and content.
- To meet legal, regulatory, and security obligations.
4. How We Share Information
We do not sell personal information. We share information only with:
- Service providers (hosting, email delivery, analytics) bound by written agreements limiting use of data to providing services to us.
- Authorized clinical staff at ESD Health when a referral or care inquiry requires follow-up.
- Legal or regulatory authorities when required by law or to protect safety.
5. Clinical Referrals
Our referral form is designed to minimize PHI. Please do not submit full patient names, dates of birth, MRNs, or detailed clinical history through the website. After we receive an initial referral, full clinical information is exchanged through HIPAA-compliant channels.
6. Cookies and Analytics
We use a minimal set of cookies necessary for site function and a privacy-respecting analytics service that does not build cross-site advertising profiles. You may disable cookies in your browser; some site features may not function correctly if you do.
7. Security
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure.
8. Retention
We retain inquiry and referral information for as long as needed for the purpose collected and as required by applicable law and recordkeeping obligations.
9. Your Choices and Rights
You may request access to, correction of, or deletion of personal information you have provided through this site by emailing privacy@esdhealthcare.com. Residents of certain U.S. states may have additional rights under state privacy law; we will honor verifiable requests as required.
10. Children
This site is not directed to children under 13 and we do not knowingly collect personal information from them.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date above will reflect the most recent revision.
12. Contact
ESD Health, LLC · Atlanta, Georgia
Email: privacy@esdhealthcare.com